@ Top Rated Plus — Upwork

// VoIP, WebRTC, Voice Bots & Full-Stack Engineering

• Architected and built a cloud contact-center / call-center platform from scratch using SIP and WebRTC to route and manage live customer calls, with LLM-powered call transcription and analysis.
• Designed a Customer Experience Management (CXM) platform for an automotive client on Django and serverless infrastructure, surfacing actionable lead and conversion insights.
• Automated end-to-end deployment to Kubernetes using Helm charts and Flux GitOps, standardizing reproducible releases.
• Built an SMS-based customer-support portal in Meteor.js and Elixir, collaborating in a pair-programming delivery team.
• Developed a business-intelligence application on Amazon Redshift helping Amazon sellers identify top-performing products by season, plus a Chrome extension for competitive seller research.
• Delivered inventory-management, CMS, internal event-management and hybrid mobile (Ionic) applications across multiple clients.

@ Oracle

• Developed and maintained components of an Enterprise Integration Bus within Oracle’s middleware stack.

@ ReadiMinds

• Built ASP.NET interceptors that captured application events and forwarded them to an Intrusion Detection System for security monitoring.

Creator & Maintainer

Open-source CPaaS / contact-center platform in Elixir, integrating a tuned FreeSWITCH fork, a Go SIP stack (sipgo) and OpenAI tooling for AI-assisted conversations.

Contributor

Implemented the vCon specification — the emerging IETF standard container for conversation data — enabling portable, interoperable capture of voice and chat interactions.

Author

Author of dockdj (production-grade Django deployment tooling) and logspout-signoz (container log routing to SigNoz observability); 24 public repositories.